Fractal Design Scape Dark Wireless Gaming Headset

Hello fractal scape,
For the past 2 weeks, my headphones have not been working for some reason and i really do not know why. I thought it was a problem with the wireless charging stand so i stopped using it and started using the wire instead, it still didn't work, the rgb doesn't work, the sound doesn't work, when i use the web app the driver always says its offline or out of charge and I do not know why. i tried going to the web app to pair the two together and it still doesn't work, i've been holding and clicking the power button and the pair button on the usb dongle. If you are needed I can try show you, but I would like to know what I can do or if I can get my replacement as its still under warranty