Starting 16th Febuary 2024, we will be enabling PIN code verification on delivery with DPD services. This will prevent parcels being left in the open, which is the primary issue we were previously facing with DPD deliveries.
Shortly after your order has been dispatched, DPD will provide you with a PIN code via email/text. This will need to be provided to the driver on delivery. Only when the PIN code is provided, can the driver hand over the Parcel. It is important to provide a correct email address & phone number so that DPD are able to contact you with your PIN code.
Should you find yourself without the PIN at the time of delivery, the driver is capable of resending the PIN code to the mobile number or email address initially entered in your order.
It is important to note that without your DPD PIN, the driver will be unable to complete the delivery. In scenarios where you are unable to provide your PIN code during the delivery, the driver will schedule a reattempt for the following day.
If you would prefer your order to be shipped without using PIN code verfication, please select Parcelforce delivery instead.
(e.g. If you will not be present for delivery, sending to a 3rd party, will not have access to provide the PIN code, etc)